Sales Agreement
ARTICLE 1 – SUBJECT OF THE AGREEMENT AND PARTIES
1.1 This agreement, in accordance with the provisions of Law No. 6502 of the Consumer Protection Law and the Regulation on the Principles and Procedures of Implementation of Distance Sales Agreements, determines the rights and obligations of the parties regarding the sale of products and services by the Seller (hereinafter referred to as the WEBSITE) operated by www.scentlabfragrance.com and organizes the delivery of the products to the delivery address.
1.2. The consumer accepts and declares that he/she is informed about the basic characteristics, sales price, payment type, delivery terms and "withdrawal" right regarding the goods or services subject to sale and that he/she has ordered the goods or services in accordance with the provisions of this agreement with the preliminary information and invoice in electronic environment. The preliminary information and the invoice on the payment page of the www.scentlabfragrance.com website are integral parts of this agreement.
1.3 Seller Information
Name: ALFA PARFUME KOZMETİK SANAYİ VE DIŞ TİCARET ANONİM ŞİRKETİ
Address: ACIBADEM MAH. ÇEÇEN SK. AKASYA A KULE KENT ETABI BLOK NO: 25A/150 ÜSKÜDAR/İSTANBUL
Tel: +90 5382859552
E-mail: info@scentlabfragrance.com
Customer Services: +90 5382859552
1.4 – CONSUMER INFORMATION
Name and Surname / Title: Delivery Address: Phone: E-mail: IP address:
ARTICLE 2 – DATE OF CONTRACT
2.1. This contract was made between the parties on the date ......, which is the date the order was completed by the Consumer on the WEBSITE, and a copy of the contract was sent to the CONSUMER'S e-mail address.
ARTICLE 3 - PRODUCTS AND SERVICES SUBJECT TO THE CONSUMER
3.1. Details of the products and services ordered by the Consumer, sales amounts including taxes and quantity information are listed below. All products listed below will hereinafter be referred to as Products.
ARTICLE 4 - DELIVERY OF PRODUCTS
4.1. The Product shall be delivered to the delivery address specified by the Consumer on the WEBSITE or to the address last specified by the Consumer within 30 days, packaged and with an invoice.
In the event that the fulfillment of the goods or services subject to the order becomes impossible, the seller shall notify the Consumer in writing within three days from the date of learning of the situation or within the scope of the Regulation on Notification to Consumers in the Consumer Data Store and shall refund all payments, including delivery costs, if any, within four days (14) at the latest. The absence of goods in stock shall not be considered as impossibility of fulfillment of the goods.
4.2. In case the Product is delivered to another person / organization other than the Consumer, the SELLER cannot be held responsible for the person / organization if they do not accept the delivery.
4.3. The Consumer is responsible for checking the product when receiving it and if they see a problem caused by the cargo, they do not accept the Product and ensure that they obtain a report from the courier company officer. Otherwise, the Seller will not assume any responsibility.
ARTICLE 5 – PAYMENT METHOD
5.1. The Consumer accepts, declares and undertakes that forward sales can only be made with banks' credit cards. The Consumer approves the relevant interest rates, default interest and relevant information; and in accordance with the relevant legislation, the interest rate and default interest provisions will be applied within the scope of the credit card agreement between the Bank and the Customer. Payment opportunities such as credit cards, installment cards, etc. provided by facilities such as banks and financial institutions are credit and/or installment payment opportunities provided directly by the relevant institution; The sale of the product of the relevant amount collected in full by the Seller is not considered as an installment sale for the parties within the scope of this Agreement, but cash sales. In cases accepted as installment sales by law, the Seller's legal rights (including the right to terminate the contract in case one of the installments is not paid and/or the right to collect the remaining debt together with the default interest) are available and reserved. If the consumer defaults, a monthly default interest of 5% is applied.
ARTICLE 6 – GENERAL PROVISIONS
6.1. The Consumer accepts that he/she is informed about the basic characteristics, sales price and payment method of the products shown on the WEBSITE, that he/she has read the preliminary information provided electronically and that he/she has given the necessary approval for the sale electronically.
6.2. By approving this contract electronically, the Consumer confirms that he/she has obtained and is informed about the address, basic characteristics, tax-inclusive product prices, payment and delivery information of the ordered products correctly and completely.
6.3. The Seller is responsible for delivering the product subject to the contract in a sound and complete manner, in accordance with the specifications specified in the order and with the warranty documents and user manuals, if any.
6.4. The Seller may provide a different product of equal quality and price before the fulfillment of the contractual obligation.
6.5. In the event that the fulfillment of the product or service subject to the order becomes impossible, the Seller must inform the Consumer and provide a different product of equal quality and price before the expiration of the fulfillment obligation arising from the contract.
6.6. For the delivery of the contractual product, it is accepted that a signed copy of this contract has been delivered to the Seller electronically and that the payment has been made with the payment method preferred by the Consumer. If the product price is not paid or canceled in the bank records for any reason, the Seller is deemed to be exempt from the delivery of the product.
6.7. If the Bank / finance institution to which the credit card belongs does not pay the Product to the Seller for any reason after the Product is delivered, the Consumer shall send the Product back to the Seller within 3 days at the latest, and all expenses shall be covered by the Consumer. All other contractual and legal rights of the Seller, including the right to follow up on the Product price, are reserved in all cases.
6.8. If it becomes impossible to fulfill the goods or services subject to the order, the Seller shall notify the Consumer in writing or via a permanent data storage device within three days from the date of learning the situation, and all collected payments, including delivery expenses, if any, shall be refunded within fourteen (14) days at the latest from the date of notification. The absence of goods in stock shall not be considered as impossibility of fulfilling the goods.
ARTICLE 7 - PRODUCT DELIVERY PROCESSES
7.1. The product shall be delivered to the delivery address specified by the Consumer on the WEBSITE or to the address indicated by the Consumer within thirty (30) days at the latest, securely packaged and together with the invoice. In the event that the fulfillment of the goods or services ordered becomes impossible, the Seller shall notify the Consumer in writing or via a permanent data storage medium within three (3) days from the date of learning of this situation and all collected payments, including delivery costs if any, shall be refunded within fourteen (14) days at the latest from the date of notification. The absence of goods in stock shall not be considered as the impossibility of fulfillment of the goods.
7.2. If the product is to be delivered to another person/organization other than the Consumer and this person/organization does not accept the delivery, the Seller shall not be held responsible.
7.3. The Consumer is responsible for checking the product upon receipt and should not accept the product if he/she sees a problem with the cargo and should ask the cargo company officer to document the situation. Otherwise, the Seller shall not assume any responsibility.
ARTICLE 8 - RIGHT OF WITHDRAWAL
According to the relevant provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation;
8.1. In distance contracts related to the sale of goods, the Consumer has the right to withdraw within 14 (fourteen) days from the date of delivery without any excuse and without paying any penalty. Returns will be accepted if the labels and original packaging are completely intact. Scentlab Online Store cannot accept returns in cases where the labels are removed and/or damaged. The transportation of the returned products is the responsibility of the Consumer. Damages resulting from products lost during transportation are not covered. The transportation costs of the returned products are the responsibility of the Customer. However, the Consumer may exercise the right of withdrawal from the establishment of this Agreement until the moment of delivery. In order to exercise the right of withdrawal, it is sufficient for the Consumer to notify the seller or provider in writing or via a permanent data storage medium that the right of withdrawal is exercised. In order for our Customers to exercise their right of withdrawal, they must fill out the return form sent to them together with the product and deliver the product to the COURIER company with the return form.
In determining the duration of the right of withdrawal;
a) For products subject to a single order; the day on which the last product is delivered to the Consumer or a third party determined by the Consumer,
b) For products consisting of more than one piece; the day on which the last piece is delivered to the Consumer or a third party determined by the Consumer,
c) For products delivered regularly within a certain period; the day on which the first product is delivered to the Consumer or a third party determined by the Consumer,
is taken as basis.
8.2. The consumer's right of withdrawal does not apply in the following cases:
a) Goods prepared in accordance with the customer's request or personal needs, b) Delivery of goods that are perishable or expired, c) Delivery of goods whose protective elements such as packaging, tape and seals have been opened and are not suitable for return for health and hygiene reasons, d) Delivery of goods that have been mixed with other goods and have naturally become inseparable, e) Books, digital content and computer consumables that can be presented in physical form when their protective elements have been opened, f) Delivery of periodical publications such as magazines and journals other than those provided under the subscription contract, g) Delivery of accommodation, transportation, car rental, food and beverage supply and entertainment activities that must be completed within a certain date or period, h) Services provided immediately in electronic form or intangible property delivered immediately to the customer, i) Services that begin to be provided before the right of withdrawal expires, j) Goods and services whose prices change depending on fluctuations in financial markets and are beyond the control of the Seller or provider.
8.3. If the consumer exercises the right of withdrawal, the Seller or the provider is obliged to return the total amount collected from the consumer, the negotiation tools and all similar documents that put the consumer in debt, within 14 (fourteen) days from the date of receipt of the withdrawal notification, without any charge.
8.4. If the consumer uses the product in accordance with its operation, technical specifications and instructions for use, he/she shall not be held responsible within the scope of the right of withdrawal for any changes or deterioration on the product.
8.5. If the consumer exercises the right of withdrawal and returns the product via the courier specified in the preliminary information for withdrawal, he/she shall not be obliged to pay the costs related to the return. If the Seller does not specify any courier for return in the preliminary information, no fee may be requested from the consumer. If the courier specified in the preliminary information for return does not have a branch in the consumer's location, the Seller shall be obliged to ensure that the product requested to be returned is collected without any additional cost to the consumer.
8.6. The consumer is obliged to return the product to the Seller within 10 (ten) days from the date of notification of the use of the withdrawal right to the Seller, unless the Seller has made an offer to take back the product.
8.7. As stated in the first paragraph of Article 15 of the Distance Contracts Regulation, Consumers do not have the right of withdrawal for products specially prepared for them.
8.8. Orders at the "Delivered to Courier" stage cannot be canceled at the cargo delivery stage.
8.9. For orders at the "Delivered to Courier" stage, our Customers must return the cargo to the courier company without opening the product box. The provisions of Article 8.1. are reserved.
Information about the company to be notified about the withdrawal; ;
Name: ALFA PARFÜM KOZMETİK SANAYİ VE DIŞ TİCARET ANONİM ŞİRKETİ Address: ACIBADEM MAH. ÇEÇEN SK. AKASYA A TOWER CITY STAGE BLOCK NO: 25A/150 ÜSKÜDAR/İSTANBUL
Tel: +90 5382859552
E-mail: info@scentlabfragrance.com
Customer Service: +90 5382859552
ARTICLE 9 - EVIDENCE AGREEMENT AND AUTHORIZED COURT
9.1. In the resolution of any dispute that may arise from this Agreement and/or its implementation, Seller records (records made in magnetic media, including computer-audio records) constitute definitive evidence; Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade; and Consumer Courts and Debt Collection Offices in the place where the Consumer and Seller reside are authorized for amounts exceeding this value.
9.2. The Consumer declares, accepts and undertakes that he/she has read and reviewed all the conditions and explanations written in this Agreement and the Order Form, which is an integral part of it, and that he/she has accepted the sales conditions and all other preliminary information.