Privacy Policy
Welcome to this website www.scentlabfragrance.com, owned or operated by Alfa Fragrance. Alfa Fragrance refers to the companies listed at the end of this Privacy Policy, as may be changed from time to time. Alfa Fragrance is also referred to in this Privacy Policy as "we", "us" or "our".
Alfa Fragrance values its customers and respects their privacy. Your visit to the Site and your use of the services or features we offer are subject to our Terms and Conditions.
This Privacy Policy (together with our Terms and Conditions, Cookies Policy and other documents referenced in it) sets out the principles on which we process the personal data we collect from you or that you provide to us. We are the data controller of your personal data. Read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat that data.
Our website is not designed for and should not be used by children under the age of 13. We do not knowingly or intentionally collect any information from children under the age of 13.
This Privacy Policy does not cover information you post on other websites. For example, if you post on third-party sites such as Facebook, Twitter, Instagram or YouTube (“Third-Party Sites”), that information is governed by the privacy policies of those sites and not by this Privacy Policy. Similarly, if you post on another website operated by any member or brand in our group, such as www.unnamedperfume.com, that information is governed by the privacy policies of those Affiliated Sites and not by this Privacy Policy. You should always check the Terms and Conditions and Privacy Policies posted on Third-Party Sites and Affiliated Sites.
How/When do we collect personal information from you?
Information you give us: You may give us personal information about you when:
you visit our website;
you fill out forms on our Site or in our store or when you contact us by phone, email or otherwise;
you register to use our Site (which you must do if you want to use certain services and features we offer on our Site), subscribe to our service or place an order on our Site; When you provide inquiries, feedback, suggestions, ideas or other information;
When you participate in our customer satisfaction surveys or other market research; and/or
When you communicate with us through social networking websites, third-party applications or similar technologies.
Information we receive from other sources: We may receive information about you if you use other websites that we (or any member or brand in our group) operate or other services that we offer. In this case, when we collect this data we will inform you that this information may be shared internally and combined with data collected on this Site. We also work closely with third parties (for example, subcontractors for technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers, credit reference agencies etc.) and may receive information about you from them.
Personal information we collect from you:
We may collect and process the following personal information that you share with us:
Demographic information (age and/or other information that can identify you as an individual);
Passwords and other authentication information;
Your responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
Financial and credit card information; and/or
Your marketing preferences.
We may also collect information from you automatically. For example, if you contact us with a complaint or question, we may keep a record of the telephone number used to call our customer service number, as well as the correspondence and the time it takes to resolve your request or question. We may also record your satisfaction levels with the services we provide. We will also collect and store your purchase history.
We may automatically collect personal information from you using cookies and similar technologies. A cookie is a small file of letters and numbers that we can place on your device. You can find more information about the individual cookies we use and the purposes for which we use them in our Cookie Policy. Such information may include:
Technical information such as the Internet protocol (IP) address used to connect your computer to the Internet;
Your login information;
Browser type and version, time zone setting, browser plug-in types and versions;
Operating system and platform; and
Information about your visit, including the full URL clickstream (including date and time) as you enter, exit, and navigate through our Site; products you viewed or searched for; page response times; download errors; duration of visits to particular pages; page interaction information (such as scrolling, clicks, and mouse movements); methods used to browse away from the page.
Use of Your Personal Information:
We may use your personal information in the following ways:
To fulfill your order (including confirming your order and contacting you if there is any issue with the fulfillment of your order);
To ensure the proper delivery of your order;
To maintain your account;
For accounting, billing, reporting and auditing purposes;
For credit checks or screening;
To verify identity and distinguish you from other users;
For credit, debit or other payment card verification and screening;
For debt collection;
For security, safety, education, legal and administrative purposes and internal operations, including troubleshooting, data analysis, testing, research, statistics and survey purposes;
For customer service support and services, such as identifying your shopping preferences and needs;
To monitor your use of our website and improve user experience and ensure that content is presented in the most effective manner for you and your device;
To improve your shopping experience with us and make marketing or advertising more relevant to you, such as keeping you up to date with our latest perfumes, candles, cosmetics, make-up, skin and body care products, promotional offers and events;
To inform you of any changes to our Services; and/or
To perform marketing analytics, to allow us to evaluate trends and the effectiveness of our advertising and marketing campaigns (such as using your personal information to evaluate, analyze or predict certain personal aspects about you, such as your preferences, financial situation, interests and/or location), to build a picture of your interests, to make our communications relevant to you and to make your shopping experience easier when you visit our website.
We may also match or combine the information we collect from you and the information you provide to us with information we receive from other sources (such as social media platforms). We may use the combined information for the purposes set out above (depending on the types of information we receive). This may include your contact details, demographic data, social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to show you more relevant advertising on our website or on third party websites (including social media platforms).
Legal Basis for Processing:
We will only process your personal information where we have a legal basis for doing so. The legal basis will depend on the purposes for which we collect and use your personal information. In almost all cases, the legal basis will be one of the following:
Consent: For example, where you have given us your consent to receive certain marketing communications. You can withdraw your consent at any time, including by clicking on the "unsubscribe" link at the bottom of any marketing email we send you.
Legitimate business interests: Where we need to understand our customers, promote our services and operate effectively, in each case provided that these actions are carried out legitimately and do not unduly impact your privacy and other rights. For example, we will rely on this legal basis when conducting certain market analyses to understand our customers in sufficient detail so that we can create new services and improve the profile of our brand.
Performance of a contract with you (or to take steps before entering into a contract with you): For example, when you buy a product from us and we need to use your contact and payment details to process your order and send the product to you.
Compliance with Law: When we are subject to a legal obligation and we need to use your personal information to comply with that obligation.
Opting Out of Direct Marketing:
You can tell us not to send you marketing communications at any time: (i) by email by clicking on the unsubscribe link in the marketing emails we send you; or (ii) by text message by following the "STOP" instructions in the message sent to you; or (iii) by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving communications by postal mail by logging into your account and changing your preferences.
Disclosure of Your Information:
We may use your information for purposes such as financial reporting and analysis, strategic planning, customer segmentation and metrics development, creation of inspiring content and editorial features, and development of new products and partnerships, in accordance with their privacy policies, so that we can enhance your experience as a Scentlab customer.
From time to time, we engage carefully selected and screened companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site and our services. We may share your information with the following selected third parties:
Suppliers and subcontractors for the performance of any contracts we enter into to process your order and maintain your account (for example, authorizing and verifying credit or debit card transactions, providing delivery services, data analysis, etc.). These companies or individuals may have access to your personal information to perform their functions, but they may not use this information for any other purpose.
Advertisers and ad networks need data to select and serve relevant advertisements to you and others. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you advertisements based on your browsing habits and interactions with our websites. For example, when you visit our website and then move on to another site, you may start seeing advertisements reminding you of special offers or products you have browsed on our website. The technology behind these advertisements is based on cookies. More information about how we use cookies and how you can turn them off if you wish is available in our Cookie Policy. This process constitutes profiling under the UK/EU GDPR. We process your personal data in this way because it is in our legitimate interest to provide you with a personalised experience on our sites and to provide personalised advertising and marketing. Depending on how such personalised advertising and marketing is provided, it may be subject to your consent to the use of your personal information for direct marketing. Analytics and search engine providers who help improve and optimise our Website.
We do not provide your personal information for marketing purposes to other companies or individuals unless you indicate when you register that you would like to receive information about other companies’ products, offers and services. These areas include luxury beauty, fragrance, cosmetics, home and lifestyle products.
We may also disclose your personal information to third parties:
In the event of a sale or purchase of a business or assets, we may disclose your personal information to the potential seller or buyer of such business or asset;
If Scentlab (or its ultimate holding company and subsidiaries) or substantially all of its assets are acquired by a third party, personal data held about its customers will be one of the transferred assets.
Analytics and search engine providers who help improve and optimize our Website.
We may share your personal information when we are under a duty to disclose or share it in order to comply with a legal obligation, or to enforce our other terms and conditions or other agreements, or to protect our rights, property or safety (or the rights, property or safety of our customers or others). This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.
Where we store and process your data
The data we collect from you may be transferred and stored in a country other than the country in which it was originally collected, which may have less stringent or non-existent data protection laws than those in the EEA or the UK.
This transfer may involve certain operations that are necessary to complete our contract with you being managed outside the EEA or the UK. For example, the processing may be carried out by staff outside the EEA or the UK who work for us or one of our suppliers. Such staff may be involved in tasks such as fulfilling your order, processing your payment details and providing support services.
When your personal data is transferred in this way, we take all reasonable steps to ensure that your personal information is protected and treated securely in accordance with this Privacy Policy. In these cases, we rely on approved data transfer mechanisms, such as standard contractual clauses, to ensure that your information is subject to adequate protection in the receiving country. If you are located in the UK or the EEA, you can contact us for a copy of the safeguards we have put in place to protect your personal information and your privacy rights in these circumstances.
Security and passwords
We use the latest strong encryption technology to ensure that all transaction information is protected to the highest standard. Transaction information includes any credit or debit card details, your personal contact details and any other names and addresses you provide when placing an order for delivery to another address, as well as your purchase history. If you have given your consent before entering the details required for the order process, our site stores your www.scentlabfragrance.com account details (such as your name, address, email address and purchase history). You will need to re-enter your credit card details each time you log in to your account to place a new order.
If we have given you (or chosen) a password which enables you to access certain parts of our site, it is your responsibility to keep this password confidential. Please take care not to share your password with anyone.
Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data being transmitted to our site; any transmission is at your own risk. Once your information is received by us, we will use strict procedures and security features to prevent unauthorised access.
Third Party Websites
From time to time, our site may contain links to the websites of our business partners, advertisers and affiliate networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal data to these websites.
Data Retention and Destruction
We retain data for as long as necessary to provide products and services to you and other users and for as long as we are legally required to retain it. We may also retain correspondence with you (for example, if you have a complaint) for as long as necessary to protect us from a legal claim.
Data Owners' Rights
You have certain rights in relation to your personal information. These include the right to object to the processing of your information for certain purposes, the right to access your personal information and the ability to have your personal information erased, restricted or obtained a machine-readable copy of it. To the extent that your processing is based on your consent, you may withdraw your consent at any time.
If you wish to exercise your rights, please submit your request by email here .
We will consider your requests to exercise your rights in accordance with the relevant law and applicable legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below.
You may also have the right to lodge a complaint with a data protection authority if you believe that we have unlawfully processed your personal information or violated your rights. If you have such concerns, we kindly ask you to contact us (using the contact details below) in the first instance so that we can investigate and hopefully resolve your concerns.
For Persons Located in Japan
If you are located in Japan, the disclosures made under the Personal Information Protection Act ("APPI") below, as well as those set out in the general sections of this Privacy Policy, apply to you.
Shared use of personal information
We will use your personal information in a joint manner as described below:
Shared personal information: Personal information described above as "Personal information we collect about you".
Scope of joint users: Us and any member or brand in our group. For specific company names, please see the following URL (www.scentlabfragrance.com).
Common Users’ Purposes of Use: To fulfill the purposes described above as “Purpose of Using Your Personal Information”.
Party Managing Your Personal Information: Scentlab Fragrances
Personal Reference Information Acquisition:
We may obtain personal data from other companies, such as advertising companies, research and analytics companies, media companies, database management companies, and partners, and may use it as personally identifiable information by linking it to personal data we already have, and may use it for the purposes set forth above.
Security Management Safeguards:
If you would like to learn more about the security measures described under “Email and Passwords”, please contact us by sending an email to Customer Service: info@scentlabfragrance.com
Changes to Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.
Contact Us
Questions, comments, or requests regarding this Privacy Policy are welcome and should be addressed by email to:
info@scentlabfragrance.com